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How master25 Handles Your Personal Information

Your account data stays with us — not passed around, not sold on. This page explains exactly what we collect when you log in, deposit via DANA, OVO, or GoPay, and use the platform, and what you can do about it.

Account Data ProtectedDANA, OVO, GoPay CoveredIndonesia-Based UsersYour Rights Apply HereRequest or Delete Anytime
master25 How master25 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Security and Data Handling Practices

We take a practical approach to data security. Your account credentials are hashed, your payment details are handled by the e-wallet providers themselves (DANA, OVO, GoPay), and we never store raw card or bank numbers on our side. Access to personal data internally is restricted to the teams that need it to operate the platform.

Encryption in Transit

All data moving between your device and our platform travels over encrypted connections. This covers login, deposit flows, and account updates across mobile and desktop.

Cookie Usage

We use cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser. Disabling them may affect how the platform loads.

Retention Policy

Account data is kept while your account is active and for any period required by applicable local regulation. Inactive accounts may be closed and data removed after a defined period.

Third-Party Access

We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with authorities where local law in Indonesia requires it.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold, correct something, or ask us to remove your account entirely, our support team handles these requests directly. We aim to respond within a reasonable timeframe. Use the channel that works best for you — live chat is the fastest path for most requests.

Live Chat Open the chat widget on any page. Raise a data request and our team will confirm receipt and next steps for your account.
Email Support Send your request to our support address with your registered account details. We handle data queries through the same queue as account help.
Account Settings Some data requests — like updating your contact details or linked e-wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data on master25

These are the questions we hear most from account holders. If yours isn't here, reach us through live chat or email and we'll give you a straight answer.

We collect your registration details, e-wallet identifiers for DANA, OVO, or GoPay, transaction logs, and device and session data used to secure your account.

No. We do not sell personal data. We share it only with payment processors to complete your transactions, or where local law in Indonesia requires disclosure.

Contact us via live chat or email with your registered account details. We'll confirm what data we hold and share it with you in a readable format.

Yes. Submit a deletion request through support. We'll remove your account data subject to any retention period required by applicable regulation in Indonesia.

Transaction metadata — amount, timestamp, payment method — is logged for account records. Raw wallet credentials stay with your e-wallet provider; we never store them directly.

Inactive accounts may be closed after a defined period. Your data is retained only as long as required by our policy or applicable local law, then removed from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.