Reference

Legal Terms That Apply to Your Account

Everything that governs your use of master25 — from how your account data is handled to the rules that apply when you deposit via DANA, OVO, or GoPay — is set out here clearly.

Account TermsData & PrivacyEligible RegionsContact Your RightsCookie Practices
master25 Legal Terms That Apply to Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a transaction dispute, or a data request, our support team handles these through the channels below. Include your registered account email and wallet type — DANA, OVO, or GoPay — so we can route your query to the right team without delay.

Live Chat Open the chat window from your account dashboard. Legal and account queries are escalated to a senior agent when the initial handler cannot resolve them directly.
Email Support Send your written request to our support address listed in the account help section. Responses to formal legal or data queries are typically handled within two business days.
Account Help Centre The help centre contains written answers to common account-rights questions, wallet verification steps, and how to submit a formal data access or deletion request.
HOW WE HANDLE YOUR DATA

Data Practices and Account Security

We collect only the account and transaction data needed to operate your wallet connection and verify your identity. Here is how we manage that data and how you can act on your rights.

Data We Hold We store your registered email, wallet identifier (DANA, OVO, or GoPay), transaction history, and login records. We do not store full payment credentials on our servers — wallet authentication happens through your provider's own secure handoff.
Cookie Practices We use session cookies to keep you logged in across browser tabs and functional cookies to remember your language and display preferences. Analytics cookies are used in aggregate form only and do not identify you personally.
Account Security Steps Each login triggers a one-time verification step sent to your registered contact. If you access your account from a new device or browser, you will be asked to confirm your identity before the session opens fully.
Your Rights and Requests You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion of your account data. Submit these requests through email support with your account email and wallet type included.

Common Questions About Terms and Rights

These are the questions we hear most often about how the legal framework applies to your account on master25.

Your wallet provider's own terms apply to the transfer on their side. Our terms govern what happens to the funds once they reach your master25 account balance after the transfer clears.

Send a written request to our support email with your registered account email and wallet type. We will confirm receipt and respond with your data summary within two business days.

Yes. Submit a deletion request through email support. We will process it in line with our retention obligations, which require us to hold transaction records for a minimum period under applicable rules.

Access to platform features is automatically adjusted when local law changes eligibility in your region. Any balance in your account remains accessible for withdrawal to your verified wallet during a notice period.

We publish the current version of our terms here and update the effective date at the top of the page. For material changes, we send a notification to your registered email before the new terms take effect.

Open a dispute through live chat or email support. Include your account email, the transaction reference, and your wallet type — DANA, OVO, or GoPay — so the right team reviews it promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.